Terms of service

Terms of Service — Nuts for Biltong

Welcome to Nuts for Biltong!
By accessing or purchasing from our website www.nutsforbiltong.co.za or visiting our physical store, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. General Information

Nuts for Biltong is a South African business that produces and sells biltong, dried meat products, and related snacks.
Our registered address is:
📍 4 Strand Road, Bellville, Cape Town, South Africa
📧 info@nutsforbiltong.co.za

We reserve the right to update or modify these Terms at any time without prior notice. The latest version will always be available on our website.

2. Use of Our Website

By using our website, you agree to:

  • Provide accurate and up-to-date information when placing an order.

  • Not use the site for any unlawful purpose or in any way that could harm our brand or customers.

  • Not copy, distribute, or use any of our content, images, or branding without written consent.

3. Products and Availability

We strive to ensure that all information, prices, and product descriptions are accurate and up to date.
However:

  • Prices and availability may change without notice.

  • We reserve the right to discontinue any product at any time.

  • If a product you’ve ordered becomes unavailable, we will contact you and offer a suitable replacement or a full refund.

4. Orders and Payment

All orders are subject to acceptance and availability.

  • Payment must be made in full before dispatch or collection.

  • We use secure payment gateways such as Payfast for online payments.

  • All prices on our website are listed in South African Rand (ZAR) and include VAT where applicable.

5. Shipping & Delivery

We deliver within 2–3 working days across South Africa.
For full details, please refer to our Shipping Policy.

6. Returns & Refunds

If you’re not satisfied with your purchase, we’ll gladly replace the item or refund your money, provided the request meets our refund conditions.
Please see our Refund Policy for complete details.

7. Quality & Food Safety

All products are prepared under strict hygiene and quality control standards.
Once delivered or collected, it is your responsibility to store the product properly (in a cool, dry place or refrigerated as needed).
We cannot be held responsible for spoilage caused by incorrect storage after delivery.

8. Limitation of Liability

While we make every effort to provide high-quality products and service, Nuts for Biltong shall not be liable for:

  • Any indirect or consequential losses;

  • Any damages resulting from misuse, incorrect storage, or delays beyond our control;

  • Any allergic reactions or health concerns resulting from undisclosed food sensitivities.

9. Privacy & Data Protection

Your personal information is used solely to process your order and improve your shopping experience.
We do not sell or share your information with third parties, except as required to process payments or deliveries.
You can read more in our Privacy Policy (available on request or on our website).

10. Governing Law

These Terms and all transactions through our website are governed by the laws of the Republic of South Africa.
Any disputes will be handled in accordance with South African consumer protection and e-commerce laws.

Contact Us

If you have any questions about these Terms or our services, please reach out:

Nuts for Biltong
📍 4 Strand Road, Bellville, Cape Town, South Africa
📧 info@nutsforbiltong.co.za
🌐 www.nutsforbiltong.co.za